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Private by design

Support

Need a hand? Most answers are below. If you can't find what you need, reach out — we're happy to help.

Get help

support@ovate.chat

General questions and account help. We aim to reply within a couple of business days.

Report a security issue

security@ovate.chat

Found a vulnerability? Please tell us privately so we can fix it.

Frequently asked questions

How do I start a conversation?

People on OvateChat find each other by username — we never upload your phone's contacts. To start chatting:

  • Tap New chat and search for a username (or an email/phone if the other person has opted in to be found that way).
  • Send a friend request. Once they accept, open the chat and say hello.
  • You can send text, photos, files, voice notes and your location — all end-to-end encrypted.
How do I add another device?

OvateChat lets you link an additional device using a one-time PIN:

  • Install and open OvateChat on the new device and sign in. It will show a 6-digit linking PIN.
  • On your existing (primary) device, go to Settings → Linked devices and enter that PIN to approve the new device.

Only your primary device can approve a new one. If you no longer have access to any device, use "This is my only device — make it primary" during sign-in to recover with a code sent to your verified email or phone.

I lost my recovery phrase — can you restore my account?
Unfortunately, no — and that's by design. OvateChat is zero-knowledge: your keys are yours alone and we keep no copy. A lost recovery phrase cannot be reset by us or anyone else.

If you still have a signed-in device, open Settings → Security → Recovery phrase to view or rotate it, and store it somewhere safe. If you set an email or phone and a password, you may be able to sign in that way. Otherwise you'll need to create a new account.

How do I delete my account?

Go to Settings → Security → Delete account. Your account is frozen right away and permanently deleted after a 30-day grace period.

Changed your mind? Just sign in again within those 30 days and the deletion is cancelled — you'll get a "Welcome back" note confirming your account is safe.

My notifications aren't arriving.

OvateChat notifications are content-less — they wake the app to fetch new messages rather than putting your messages in the notification. If they're delayed or missing:

  • Check that notifications are enabled for OvateChat in your phone's system settings.
  • Make sure the app isn't restricted by battery-saver / background-data limits.
  • Open the app — it also checks for new messages whenever it's in the foreground, so nothing is lost if a wake-up is delayed.
Is OvateChat really private?

Yes. Every message, attachment, voice note and shared location is end-to-end encrypted with the Signal Protocol — only you and the people you're chatting with can read them. We can't, and neither can anyone else. There are no ads, no third-party analytics or trackers, and we never sell your data.

More detail: What is end-to-end encryption? · Privacy Policy

How do groups, photos, files and voice notes work?
  • Groups: create one from New chat → New group and add friends. Group messages are encrypted just like one-to-one chats.
  • Attachments: tap the attachment button in a chat to send photos, files, voice notes or your location.
  • Everything you send is encrypted end-to-end; media is decrypted only on the recipients' devices.
How do I block or remove someone?

Open the chat, tap the contact's name to view Contact details, then choose Remove friend or Block user. Blocking stops them messaging you and hides your activity from them.

Still need help?

Email support@ovate.chat with a short description of the problem, your device and OS version, and the app version (shown in Settings). Please don't include any sensitive content — we can help without it.