User guide
Everything you need to get the most out of OvateChat — a private, end-to-end encrypted messenger. Jump to a section below, or read straight through.
Getting started
1. Create your account
Creating an account takes three short steps. You'll need an email address you can check right now.
- Enter your email. We send a 6-digit code to confirm it's yours.
- Enter the code. If it doesn't arrive within a minute, check your spam or junk folder — and in Outlook, the Other tab. You can also go back and use a different address.
- Choose your username and display name. Your username is how friends find you and must be unique (3–30 characters: lowercase letters, numbers, hyphens or underscores). Your display name is what people see in chats, and can be anything you like.
That's it — your account is ready and you can start messaging people straight away.
2. Set your recovery phrase
Your recovery phrase is a list of words that acts as the master key to your account. It's generated on your device and never sent to us. You don't set it during sign-up, so OvateChat keeps a reminder pinned at the top of your conversation list until you do.
- Tap the reminder at the top of your chats, or go to Settings → Security → Recovery phrase.
- Write the words down, or save them in a password manager.
3. Your username
You pick your username when you sign up, and you can change it any time in Settings → Profile — as long as the new one isn't taken. People find you by username; OvateChat never uploads your phone's address book.
Adding a phone number (optional)
OvateChat doesn't need a phone number. If you want one on your account anyway — as a second way to sign in or recover access — add it in Settings → Profile and confirm it with the code we send.
Chatting with people
Add a friend
- Tap New chat (the + button on the conversations screen).
- Search for a username (or an email/phone, if that person opted in to be found that way).
- Tap Add friend → Add to send a friend request.
- Once they accept, open the chat and say hello.
If someone you haven't added messages you, it appears under Requests at the top of your conversations list — tap Accept or Decline.
Send a message
- Open a chat, type in the message box, and tap send.
- The ticks under your message show its status: one tick = sent, two grey = delivered, two blue = read.
- Long-press a message to react to it with an emoji.
Photos, files & more
Everything you attach is end-to-end encrypted and decrypted only on the recipients' devices.
- In a chat, tap the attachment button.
- Choose what to send: photo/video, a file, a voice note (hold to record), or your location (including live location for a set time).
- Add an optional caption and send.
Groups
Create a group
- Tap New chat → New group.
- Give the group a name and pick friends to add.
- Create it — group messages are encrypted just like one-to-one chats.
Manage a group
Open the group and tap its name to reach Group info, where you can:
- Rename the group, set a description, or change its photo.
- Add or remove members, and promote a member to admin or transfer admin.
- Set who can edit group info (everyone, or admins only).
- Leave the group.
Managing conversations
- Note to Self & the official OvateChat channel live in the collapsible drawer at the top of your list. Note to Self is a private, on-device space for notes and links; OvateChat is read-only product news.
- Mute or pin a chat by swiping it left (or from the chat's Contact details / More menu). Pinned chats stay at the top; muted chats stop notifying.
- Delete a chat to clear it from this device. It's a local action — the chat reappears if the other person messages you again.
- Block or remove someone from their Contact details (see below).
Your devices
Link another device
Use a one-time PIN to add a second phone or tablet:
- Install and open OvateChat on the new device and sign in — it shows a 6-digit linking PIN.
- On your primary device, go to Settings → Linked devices and enter that PIN to approve.
Only device? Recover with a code
If you've lost access to your primary device, choose "This is my only device — make it primary" during sign-in. You'll confirm with a code sent to your verified email or phone; this signs out all your other devices.
Auto-revoke idle devices
In Settings → Security → Auto-revoke idle devices you can have linked (non-primary) devices lose access automatically after a period of inactivity.
Security
Find these in Settings → Security.
- Biometric app lock — require Face ID / Touch ID / fingerprint to open the app. Your session unlocks on-device; no password is stored.
- Two-factor authentication (2FA) — require a one-time code from an authenticator app (Google Authenticator, Authy, etc.) when signing in.
- Password — add a password, change it, or switch to passwordless sign-in (codes only). With a recovery phrase you don't need a password at all.
- Recovery phrase — view or rotate it. Rotating invalidates the old phrase; store the new one safely.
- Verify safety numbers — confirm a conversation is encrypted with the right person (open a chat → tap the name → Verify Safety Number).
- Reset local data — wipe this device's local messages and keys (other devices are unaffected).
Privacy controls
In Settings → Privacy you control:
- Discoverability — whether people can find you by username (default on), or by email/phone (default off; requires a verified contact).
- Messages from non-friends — allow or require a request first.
- Read receipts — show others when you've read their messages (reciprocal: turning it off hides theirs too).
- Online status — show when you're active (also reciprocal).
Backup
In Settings → Backup you can enable an encrypted backup. It's encrypted with your own key before it leaves your device, so it's opaque to us — only your recovery credential can restore it.
Your account
Update your email or phone
In Settings, update your email or mobile number; you'll confirm the new one with a verification code.
Delete your account
- Go to Settings → Security → Delete account and confirm.
- Your account freezes immediately and is scheduled for permanent deletion after a 30-day grace period.
- Changed your mind? Just sign in again within 30 days — the deletion is cancelled and you'll get a "Welcome back" note.
Sign out
Settings → Security → Sign out revokes this device's session. Your local data stays unless you also reset it.
Troubleshooting
- Notifications delayed? They're content-less wake-ups — check notification permissions and battery/background limits. Opening the app always fetches new messages, so nothing is lost.
- Can't message someone? Check that you're friends (or that they allow requests from non-friends). An account that's unavailable shows as "Unavailable".
- Lost your recovery phrase? If you still have a signed-in device, view/rotate it under Security. Otherwise the account can't be recovered — see why.
- Still stuck? Email support@ovate.chat with your device, OS and app version.